Following up on our first webinar for the Americas on “Addressing the Top 10 Challenges of LTE EPC Testing,” we ran a second webinar for Europe. This again generated more questions from the participants, all of which could not be answered during the webinar itself. So, we've collected and answered all the questions below. We hope they are informative for those of you seeking to better understand the nuances of LTE EPC testing.

Read More

Every now and then, the business world presents us with a lab experiment that we can observe in realtime. Netflix's announcement that it is splitting off its DVD-by-mail business from its streaming business is just such an experiment. The DVD business will now go by the name Qwikster, and the streaming business will stay under the Netflix brand. It is Clayton Christensen's innovator's dilemma incarnate, and Netflix is very publicly trying to solve it. Like its 60% price increase did earlier this year, this move is understandably causing consternation amongst some customers. It's a bold move, one that will cost them in the near term, but Netflix I'm sure has done the calculus and is looking at the endgame 5-10 years out, not 5-10 months.

Read More

What do Netflix, Zipcar, Mint.com, Nike+, Amazon, the Nintendo Wii, and the Apple iPhone all have in common? They all take advantage of four technologies that once were scarce and expensive but are now plentiful and cheap. These technologies can be combined in numerous ways, and we are just starting to see companies really taking advantage of the possibilities. These four technologies will have a disruptive impact on your business, almost regardless of which industry you're in. The question is whether you will choose to adopt them before a competitor does.

Read More

As everyone scrambles to define a Customer Experience Management service, it’s important to understand that one-off solutions won’t work. Companies still have to consider backend business functions to get an overall perspective of the customer experience.

Read More

Two weeks ago, the impressive glass house of the CCD venue in Dublin hosted the TMF conference, an annual event that brings together the great and good of the global telco world. Global business leaders, service and product innovators, and world-class engineers gathered to mingle and talk shop. However, the forum’s real stage is for engineers and technicians to share their knowledge. They, after all, are the ones on the front lines determining the policies and procedures that will assure the delivery of the unstoppable growth of communication.

Read More

How do you build a collaborative mindset in a company? Collaboration needs to be seen as a process that happens over time, and that the crucial groundwork for successful collaboration needs to be laid before the "actual" collaborative work happens.

Read More