RPA uses AI and machine learning to super-charge industrial-scale digital transformations

The term digital transformation-defined as technology that fundamentally changes how companies deliver value to customers-has become a household term recently and for a good reason. A wave of new technologies and services such as artificial intelligence, machine learning, augmented and virtual reality, blockchain, cloud, software-as-a-service, edge computing, Internet of Things, among others, are upending business processes and customer relations. And the fifth generation of mobile communications, or 5G, is just around the corner, which is expected to supercharge them all.

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The next-generation of automation comes to life with AI and machine learning.

Over the decades, business process automation has had a significant positive impact on capital and labor productivity and the standard of living in countries around the world. Now, we are entering a new era for business process automation with the introduction of robotic process automation (RPA).

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