The billing system-also known as the business support system-is a vital tool for communications service providers. The system bills end customers and manages payments to service providers. Having an efficient, feature-rich and “smart” system is essential as technologies such as Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Internet of Things (IoT) and Advanced Analytics become more pervasive.

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Can computers think and make decisions like humans? Can they improve the productivity and efficiency of our day-to-day work? The answer is “yes”, as Machine Learning (ML) drives innovations to make this a reality.

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