Her, the 2014 winner of the Academy Award for Best Original Screenplay, depicts a romantic relationship between a loner and his charming advanced operating system (OS). While the premise may seem outlandish, what rings true is the significant role that artificial intelligence (AI) plays in our lives.
In the last couple of years, we have heard a lot about chatbots. They are being adopted rapidly by businesses in many industries including banking, entertainment, finance, healthcare and media, to name a few. A study by Business Insider shows 80% of the businesses want chatbots by 2020.