Her, the 2014 winner of the Academy Award for Best Original Screenplay, depicts a romantic relationship between a loner and his charming advanced operating system (OS). While the premise may seem outlandish, what rings true is the significant role that artificial intelligence (AI) plays in our lives.

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In the last couple of years, we have heard a lot about chatbots. They are being adopted rapidly by businesses in many industries including banking, entertainment, finance, healthcare and media, to name a few. A study by Business Insider shows 80% of the businesses want chatbots by 2020.

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