I recently read an excerpt from a Gartner report that the number of technicians with wireless access to a formal packaged field service management (FSM) solution in large enterprises will increase from 25 percent in 2010 to 50 percent by 2012. This got me thinking about workforce management systems in general, and its lower-rung place on the totem pole of telecom spending.

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It’s that time of the year again. The trend augurs are releasing their predictions for the coming year. Except for the analyst firm Gartner, that is, which already shared its "Top 10 Strategic Technologies for 2011" in October this year – we shall see if the first-mover advantage will make them more accurate. The best forecast might still be the agenda for Davos, simply because many of the participants have the power to actually make the future happen.

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