Earlier this month, we joined hundreds of tech enthusiasts at the Mobile World Congress (MWC) 2018, the world's largest annual exhibition for the mobile industry. As always, the event featured top mobile operators, manufacturers, technology providers and vendors.

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Lately, I have read several contradictory articles on Artificial Intelligence (AI). Some have trepidation that machines will replace human, others predict that technology is here to work for us and not against us. Both frontiers have their own valid arguments, fostered by numbers and statistics, some which are difficult to negate.

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“Security is not an Illusion. Security is the Foundation of any World…” - Captain Aag, the wrathful villain in Salman Rushdie’s fantasy novel Luka and the Fire of Life that he penned for his 13-year-old son.i

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The billing system-also known as the business support system-is a vital tool for communications service providers. The system bills end customers and manages payments to service providers. Having an efficient, feature-rich and “smart” system is essential as technologies such as Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Internet of Things (IoT) and Advanced Analytics become more pervasive.

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