Customer support often determines how happy and satisfied a customer is, and it has grown into a critical touch-point between company and customer. Yet making such interactions truly mutually beneficial remains an elusive goal. Can we make customer support better by emphasizing self care?
Today, more smartphones are bought than PCs. More conversations take place through social media portals than through standard voice calls. More people are consuming video content on mobile devices than on traditional broadcast television.
Attend our webinar on “Unified Communications Federation: Why and How?” to discover how federation will enable UC platforms from multiple vendors to communicate with one another. Register for our session, on May 29, 2012 at 10:00 am London / 2:30pm India/ 6:00pm Japan Time.
Aricent recently concluded a series of webinars on “Cloud-based Telecom Testing: Why and How”. The webinars focused on the advantages and strategies for cloud-based testing and highlighted our powerful Software Tool for Automated Testing Environment (STATE) which has been ported to the cloud to enable LTE testing. Even though the Q&A sessions were quite lengthy, we had more questions left to be answered. Here are the answers to all the questions that we couldn't get to during the webinars.
It’s a well known bromide of user research: customers don’t always know what they want - even when they think they do. Just because they can articulate it explicitly and provide detailed use cases, is no guarantee that once they get the thing they’ve asked for and desired, that they will in fact want it.