Support has been ignored for long by most providers and certainly never been on the innovation radar. And yet, there are some recent examples that show that innovation when applied to support has far-reaching possibilities to address the all-encompassing customer experience paradigm.
Isn’t it interesting that all discussions today around LTE focus on radio and network technologies; most see it as the means for either capacity expansion or cost reductions; while some encourage a few debates on the decline of unlimited data plans and need for tiered-pricing? The promise of new services & the evolution of business processes is all but lost in the noise!
Recently we conducted a webinar on Delivering the ‘Optimal Mobile Backhaul’ Experience – which generated many interesting and insightful questions on wireless backhaul implementation challenges, solutions, and future roadmap. We received more questions than we were able to answer in the allotted time, so we decided to answer all the questions through this blog. We hope these responses are informative for those of you seeking to better understand the nuances of building robust wireless backhaul networks. You can access the webinar archive by clicking here.
Multi-vendor global networks are driving the need for common standards, and highly interoperable products and services. Conceptualized in the year 2005, the Metro Ethernet Forum (MEF) certification program for Carrier Ethernet equipment, solutions, services, and engineers consists of a series of tests that provide evidence for end-users, service providers, and manufacturers, that products and services are compliant of published MEF specifications.
The shift in value from products to services has been ongoing for several years now, and has opened up a whole new world of professional services and Managed Support Services. It’s the strategy of some of the world’s most innovative companies: IBM, for instance. And yet there are many areas that are still untapped, and have the potential to impact the true customer experience.
2011 marks the 10th anniversary of Carrier Ethernet services launched by the Metro Ethernet Forum (MEF). The technology has penetrated deep into global communication businesses, both as a service and as a network infrastructure cornerstone, with the entire business ecosystem investing in this technology. Here are a few statistics that show just how deep the services have been integrated.