RCR Wireless talked to Tom Lybarger, AVP Carrier Solutions and Services, about Aricent's approach to Customer Experience Management (CEM) at TM Forum's Management World in Dublin. Tom has also written a blog on how the worlds of M2M and CEM must converge to enhance customer satisfaction.
Aricent announced its TMMi Level 4 certification at TM Forum's Management World in Dublin; RCR Wireless interviewed Priya Bhatt, Director- Marketing, about it. The highlight is that Aricent is first company in the UK and second in the World to achieve this.
According to industry analysts, Ethernet services are steadily eroding revenues generated from traditional Frame Relay, ATM, and private line services. With cloud-based services revolutionizing user behavior and network resource utilization, Carrier Ethernet is suitably poised to become a strategic technology enabler.
Aricent recently concluded a webinar on “Unified Communications Federation: Why and How”. The webinar focused on the advantages of Unified Communication (UC) Federation, and delivered insights into Federation architecture which allows enterprises to collaborate between existing multi-vendor UC platforms with other enterprises. An interactive Q&A session allowed attendees to allay their specific fears about Federation requisites. Here are the answers to all the questions that we couldn't get to during the webinar.
Machine-to-machine (M2M) technology is changing the way companies and customers communicate and interact with one another. Connected technology is growing, and allowing for more efficient means of communication.
Today, people are buying more smartphones than PCs. More conversations take place through social media portals than through standard voice calls. More people are consuming video content on mobile devices than on traditional broadcast television.