Aricent announced its TMMi Level 4 certification at TM Forum's Management World in Dublin; RCR Wireless interviewed Priya Bhatt, Director- Marketing, about it. The highlight is that Aricent is first company in the UK and second in the World to achieve this.

Read More

According to industry analysts, Ethernet services are steadily eroding revenues generated from traditional Frame Relay, ATM, and private line services. With cloud-based services revolutionizing user behavior and network resource utilization, Carrier Ethernet is suitably poised to become a strategic technology enabler.

Read More

Aricent recently concluded a webinar on “Unified Communications Federation: Why and How”. The webinar focused on the advantages of Unified Communication (UC) Federation, and delivered insights into Federation architecture which allows enterprises to collaborate between existing multi-vendor UC platforms with other enterprises. An interactive Q&A session allowed attendees to allay their specific fears about Federation requisites. Here are the answers to all the questions that we couldn't get to during the webinar.

Read More

Machine-to-machine (M2M) technology is changing the way companies and customers communicate and interact with one another. Connected technology is growing, and allowing for more efficient means of communication.

Read More

This article originally appeared at Wireless Week

Today, people are buying more smartphones than PCs. More conversations take place through social media portals than through standard voice calls. More people are consuming video content on mobile devices than on traditional broadcast television.

Read More

Customer support often determines how happy and satisfied a customer is, and it has grown into a critical touch-point between company and customer. Yet making such interactions truly mutually beneficial remains an elusive goal. Can we make customer support better by emphasizing self care?

Read More