According to industry analysts, Ethernet services are steadily eroding revenues generated from traditional Frame Relay, ATM, and private line services. With cloud-based services revolutionizing user behavior and network resource utilization, Carrier Ethernet is suitably poised to become a strategic technology enabler.
Aricent recently concluded a webinar on “Unified Communications Federation: Why and How”. The webinar focused on the advantages of Unified Communication (UC) Federation, and delivered insights into Federation architecture which allows enterprises to collaborate between existing multi-vendor UC platforms with other enterprises. An interactive Q&A session allowed attendees to allay their specific fears about Federation requisites. Here are the answers to all the questions that we couldn't get to during the webinar.
Machine-to-machine (M2M) technology is changing the way companies and customers communicate and interact with one another. Connected technology is growing, and allowing for more efficient means of communication.
Today, people are buying more smartphones than PCs. More conversations take place through social media portals than through standard voice calls. More people are consuming video content on mobile devices than on traditional broadcast television.
Customer support often determines how happy and satisfied a customer is, and it has grown into a critical touch-point between company and customer. Yet making such interactions truly mutually beneficial remains an elusive goal. Can we make customer support better by emphasizing self care?
Today, more smartphones are bought than PCs. More conversations take place through social media portals than through standard voice calls. More people are consuming video content on mobile devices than on traditional broadcast television.