In the last couple of years, we have heard a lot about chatbots. They are being adopted rapidly by businesses in many industries including banking, entertainment, finance, healthcare and media, to name a few. A study by Business Insider shows 80% of the businesses want chatbots by 2020.
More and more people now prefer online shopping carts and home deliveries over crowded parking lots and long check-out lines, and that’s no surprise! The convenience and stress-free shopping experience that e-commerce offers are just a few reasons why “internet malls” are growing exponentially -- with help from Big Data.